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Webinar: Remedies for Successfully Managing Noncompliant Patients

Product Number
0125078U

Media Type: Webinar

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Webinar: Remedies for Successfully Managing Noncompliant Patients

Webinar: Remedies for Successfully Managing Noncompliant Patients

Special Offers:
30% off
 on any 2 to 4 practice management webinars (live or recorded) in a single order*
40% off when you order 5 or more in a single order*

Speaker:
Michelle Pineda, MBA, risk manager at Ophthalmic Mutual Insurance Company (OMIC) with over 10 years of experience in medical malpractice risk management and claims.

Description:
Your patients’ noncompliant behavior, if not properly documented and addressed in a timely manner, can lead to claims or lawsuits. In this webinar, OMIC’s medical malpractice expert Michelle Pineda will teach you how your practice can successfully mitigate the risk from such patients. Topics include:

  • Managing and documenting noncompliant behavior;
  • Terminating patient care;
  • Managing patients who don’t pay their bill;
  • Treating limited English-speaking patients;
  • Treating your friends and family.
Who should attend: Ophthalmologists, practice administrators, billers, coders and medical technicians

If you can't make it, the recording is available to order now.

Note: If you registered for the live webinar, you'll get the webinar recording at no additional charge. 

*Please limit the quantity of your order of each live webinar topic and recorded webinar topic to one.
*You will receive an email confirmation with detailed instructions on how to access the webinar.


Questions:
Contact Customer Service at customer_service@aao.org or call +1 415.561.8540.
Normal business hours of the Academy's Service Center are 8:00 a.m. through 5:00 p.m. Pacific Time, Monday through Friday
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Why does the product description say that I can only purchase a quantity of one?
Access to the webinar is dependent upon the login credentials of the individual who purchased it.

How will I receive my confirmation of payment and registration instructions for the webinar?
Once registered you will receive an e-mail confirmation with instructions on how to log in to the webinar. If you have not received the e-mail check your spam folder or contact our Customer Service Department at customer_service@aao.org or call 866-561-8558 (US only) or 415-561-8540.

Do I need an Internet connection to view the webinar?
Yes, you will need an Internet connection to view the webinar on your computer (PC or Mac)?or mobile device.

Where do I go to view the webinar?
Go to the Academy’s home page aao.org, log in with the user name and password of the person that purchased the webinar and click on the link for My Online Products. You can open the link to the webinar 30 minutes prior to the start time. Audio will be silent until the speaker starts the presentation.

How do I listen to the webinar?
Use a computer with an Internet connection and listen with speakers, your?headphones or by calling the call-in number listed on your e-mail confirmation.

Where do I get the handout for the webinar?
The person registered for the webinar will receive reminder e-mails with the link to the handout.? If you are not able to open the handout from the confirmation e-mail select the View in your browser link.?The handout will also be available online during the live webinar.

Is the webinar recording included with the purchase of the webinar?
Registrants that purchase the live webinar will be given access to the webinar recording approximately 10 days after the webinar presentation. The instructions to access the recording will be included in your e-mail confirmations.
© 2018, American Academy of Ophthalmology