Webinar: Recruit, Train and Retain Qualified Technicians

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Media Type: Webinar

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Webinar: Recruit, Train and Retain Qualified Technicians

Webinar: Recruit, Train and Retain Qualified Technicians
Special Offers:
30% off
 on any 2 to 4 practice management webinars (live or recorded) in a single order*
40% off when you order 5 or more in a single order*

Practices all over the country are struggling to recruit and retain qualified technicians. A winning strategy to overcome this challenge requires an effective training and retention program. This 60-minute webinar will help you develop consistent and effective tools that produce highly skilled professionals, leading to increase profitability and improved quality of care.

At the end of this webinar, you'll have what it takes to develop a successful technician training program in your practice:
  • The critical skill set required for technicians;
  • Steps for creating an effective training program;
  • New retention techniques for your clinical staff;
  • How to develop a culture that rewards and retains talent.

Who should attend:
Practice administrators or managers, ophthalmologists, medical technicians and trainers

Jane T. Shuman, MSM, COT, COE, OCS, CMSS
Jane is the president and founder of Eyetechs, Inc. She is a nationally recognized authority on clinical flow, scheduling and technician education. She has worked in a high volume ophthalmology practice for over fifteen years and founded Eyetechs Inc. in 1999.

Joy Woodke, COE, OCS
Joy is practice administrator at Oregon Eye Consultants, LLC, in Eugene, Ore., a five-physician practice specializing in anterior segment, uveitis, cornea and retina. Joy has over 25 years of experience in ophthalmology, which includes management, accounting and ophthalmic coding and reimbursement. She enjoys providing an administrator’s perspective to coding and reimbursement, along with the unique aspects of a retina practice. Joy also serves as the chair of the AAOE EHR Committee.

 All registrants will get the webinar recording at no additional charge. 

*Please limit the quantity of your order of each live webinar topic and recorded webinar topic to one.
*You will receive an email confirmation with detailed instructions on how to access the webinar.

Contact Customer Service at customer_service@aao.org or call +1 415.561.8540.
Normal business hours of the Academy's Service Center are 8:00 a.m. through 5:00 p.m. Pacific Time, Monday through Friday

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Why does the product description say that I can only purchase a quantity of one?
Access to the webinar is dependent upon the login credentials of the individual who purchased it.

How will I receive my confirmation of payment and registration instructions for the webinar?
Once registered you will receive an e-mail confirmation with instructions on how to log in to the webinar. If you have not received the e-mail check your spam folder or contact our Customer Service Department at customer_service@aao.org or call 866-561-8558 (US only) or 415-561-8540.

Do I need an Internet connection to view the webinar?
Yes, you will need an Internet connection to view the webinar on your computer (PC or Mac)?or mobile device.

Where do I go to view the webinar?
Go to the Academy’s home page aao.org, log in with the user name and password of the person that purchased the webinar and click on the link for My Online Products. You can open the link to the webinar 30 minutes prior to the start time. Audio will be silent until the speaker starts the presentation.

How do I listen to the webinar?
Use a computer with an Internet connection and listen with speakers, your?headphones or by calling the call-in number listed on your e-mail confirmation.

Where do I get the handout for the webinar?
The person registered for the webinar will receive reminder e-mails with the link to the handout.? If you are not able to open the handout from the confirmation e-mail select the View in your browser link.?The handout will also be available online during the live webinar.

Is the webinar recording included with the purchase of the webinar?
Registrants that purchase the live webinar will be given access to the webinar recording approximately 10 days after the webinar presentation. The instructions to access the recording will be included in your e-mail confirmations.
© 2019, American Academy of Ophthalmology