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Webinar: Build a Culture of Superior Customer Service

Product Number
0125080U

Media Type: Webinar

Grouped product items
Product Selection Member Price Nonmember Price Qty
Recording $185.00 $236.00
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Webinar: Build a Culture of Superior Customer Service

Webinar: Build a Culture of Superior Customer Service
Special Offers:
30% off
 on any 2 to 4 practice management webinars (live or recorded) in a single order*
40% off when you order 5 or more in a single order*

Description:
Today's most successful practices are making patient satisfaction and customer service a top priority. When practices exceed their patients’ expectations, more retention and referrals follow.

This 60-minute webinar will help you and your staff develop a culture of excellent customer service, nurtured and adopted by personnel at every level. You'll also learn how to implement steps that increase patients’ satisfaction, comfort and ease at every touchpoint.

At the end of the course, you'll be able to:
  • Understand the changing expectations of your patients;
  • Help your staff adopt and engage in your practice’s customer service philosophy;
  • Better communicate with patients about hot button issues such as wait times and satisfaction;
  • Clearly communicate the difference between perception and reality to your team;
  • Develop a welcoming atmosphere for your practice.
Who should attend:
Practice administrators, office managers, department supervisors and managing physicians in small practices.

Speakers:
David I. Silbert, MD, FAAP,
Fellow of the American Academy of Ophthalmology and the American Academy of Pediatrics, and owner of Conestoga Eye in Lancaster, Pa.

Heather Modjesky, senior administrator and director of community outreach of Conestoga Eye

Note:
 All registrants will get the webinar recording at no additional charge. 


*Please limit the quantity of your order of each live webinar topic and recorded webinar topic to one.
*You will receive an email confirmation with detailed instructions on how to access the webinar.


Questions:
Contact Customer Service at customer_service@aao.org or call +1 415.561.8540.
Normal business hours of the Academy's Service Center are 8:00 a.m. through 5:00 p.m. Pacific Time, Monday through Friday
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Why does the product description say that I can only purchase a quantity of one?
Access to the webinar is dependent upon the login credentials of the individual who purchased it.

How will I receive my confirmation of payment and registration instructions for the webinar?
Once registered you will receive an e-mail confirmation with instructions on how to log in to the webinar. If you have not received the e-mail check your spam folder or contact our Customer Service Department at customer_service@aao.org or call 866-561-8558 (US only) or 415-561-8540.

Do I need an Internet connection to view the webinar?
Yes, you will need an Internet connection to view the webinar on your computer (PC or Mac)?or mobile device.

Where do I go to view the webinar?
Go to the Academy’s home page aao.org, log in with the user name and password of the person that purchased the webinar and click on the link for My Online Products. You can open the link to the webinar 30 minutes prior to the start time. Audio will be silent until the speaker starts the presentation.

How do I listen to the webinar?
Use a computer with an Internet connection and listen with speakers, your?headphones or by calling the call-in number listed on your e-mail confirmation.

Where do I get the handout for the webinar?
The person registered for the webinar will receive reminder e-mails with the link to the handout.? If you are not able to open the handout from the confirmation e-mail select the View in your browser link.?The handout will also be available online during the live webinar.

Is the webinar recording included with the purchase of the webinar?
Registrants that purchase the live webinar will be given access to the webinar recording approximately 10 days after the webinar presentation. The instructions to access the recording will be included in your e-mail confirmations.
© 2018, American Academy of Ophthalmology