Get Personal Guidance and Practical Solutions from Academy Experts

 Academy Experts

Sue Vicchrilli, COT, OCS, OCSR Coding and Reimbursement Sue is the director of coding and reimbursement at the Academy. Her experience in ophthalmology includes coding, reimbursement, practice management and clinical and surgical assistance. She is the content director for the Academy's entire line of coding products.
Jenny Edgar CPC, CPCO, OCS, OCSR Coding and Reimbursement Jenny is the Academy’s coding specialist. Her experience as a coding and reimbursement expert includes tenure as a certified professional compliance officer. She is a contributing author for the Academy's entire line of coding products.
Joy Woodke, COE, OCS, OCSR Coding and Retina Practice Management Joy is the practice administrator at Oregon Eye Consultants LLC, in Eugene, Oregon. Her experience in ophthalmology includes accounting, coding and billing. She is a contributing author to the Academy coding product line.
Sara Rapuano, MBA, CPC, COE, OCS Revenue Cycle Management Ms. Rapuano has over 20 years experience in ophthalmology practice management. Her strength is in observing and analyzing a healthcare business challenge and determining how to implement the necessary changes efficiently and effectively.

Frequently Asked Questions

How does the consultation take place?

Hourly consultations are provided by phone; daily consultations are generally performed on-site and also include a pre-planning call and a follow-up call.

What's included in the price of daily consultations?

• Up to two-hours pre-planning phone call 
• Four hours of on-site consultation (includes travel, lodging and meals) 
• One hour of follow-up via phone/email to review summary report

What types of guidance will Academy experts provide?

Each private consultation is tailored towards your unique situation. For example, our experts can advise you and your team on special topics such as unique modifiers, or how to conduct internal chart audits of E/M and Eye visit codes, or help you create an efficient billing process that optimizes collections performance. You are encouraged to suggest topics for discussion and prepare a list of questions.

Is there any limitation on the type of records consultants can review?

Our experts can review records which haven't been submitted for payment yet.

Still have questions? Email consulting@aao.org to confirm this service is for you.