The Academy takes great pride in offering the highest quality educational products, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within thirty (30) days for a full refund (shipping fees excluded). 

For return instructions, please contact the Academy’s Service Center:

• By email:
  
  • customer_service@aao.org
  • Please include your name, customer number (if available), order number and the product description (name, product number and/or ISBN) in your email

• By phone: 
  • 866.561.8558 (toll-free, U.S. and Canada only)
  • +1 415.561.8500 (from outside the U.S.)
  • The Academy is open Monday – Friday, 8 a.m. – 5 p.m., Pacific Time