What is the file format of the videos?
Can I post the videos to my website?
Yes, under the licensing, you are free to post the videos to your practice website.
Can I post the videos to YouTube?
You can post the videos to YouTube and embed the videos on your website, however, the privacy setting must be “unlisted,” so it does not show up in web searches.
Do the videos have closed captioning?
No, the videos do not have closed captioning.
What is the file size of the entire collection?
The collection with English and Spanish versions is approximately 4.4 GB.
Are the videos web-based/hosted/streamed from your site?
No, they are not. Once purchased, the videos will appear in your My Online Products. To play the files, you need to download them to your computer.
Is it possible to make a DVD from the video file(s)?
Yes. There are many free sites online that will author and burn a DVD. We recommend FreeMake.
Can I put the videos on my iPad?
Yes. Download the files to your computer, then add to iTunes. Connect the iPad to your computer/iTunes and then synch the files to the iPad. More detailed instructions are available in your account after purchase.
How many computers/iPads can I put this on?
There is no device limit. However each purchase grants a license for up to five physicians in your practice. For use by more than five physicians, additional licenses must be purchased.
Is the cost of the collection a one-time fee or do I have to pay a yearly subscription?
It is a one-time fee. The videos will never expire once they are downloaded to your computer.
Do the videos all run continuously as one file?
No, each video within the collection is its own file.
What is the length of each video ?
The average length of each video is 3-5 minutes. This collection includes 21 videos in English and 21 in Spanish.
Still have questions?
Contact Customer Service at firstname.lastname@example.org or call +1 415.561.8540.
Normal business hours of the Academy's Service Center are 8:00 a.m. through 5:00 p.m. Pacific Time, Monday through Friday.